Monday, April 29, 2024

Teams client log prep

Another good article on collecting logs from Teams clients. It's always a good thing to gather logs and this is a great method for Teams.

I've been working with Teams for years and this is the first time I've seen this method. Perhaps it's a new feature.

Basically, just ctrl-alt-shift-1 will prepare a directory with all of the needed files. You can zip it up and send it off to support.

https://learn.microsoft.com/en-us/microsoftteams/log-files
 

Clearing Outlook cache

 So, in keeping with the cache clearing theme, here are some instructions on clearing the cache for your local version of Outlook. This can be helpful for a large number of reasons.

  • First of all, close Outlook.
  • Press the Windows + R keys and enter this command.
  • %localappdata%\Microsoft\Outlook
  • This will open your Outlook folder containing your RoamCache.
  • Select all of these and delete them or move them to the Recycle Bin in case you need them later.

Wednesday, April 17, 2024

Clearing Teams cache

This must be the #1 solution when dealing with a funky Teams client.

Of course, testing things out with a Private/Incognito mode browser is usually the first and easiest way to figure this out. But the next step is to clear the cache.

Clearing the Teams local cache:

Friday, March 8, 2024

Creating HAR files for troubleshooting

Here are some great instructions for creating a HAR file for troubleshooting.


For Edge:
  1. Open Edge.
  2. Close all InPrivate windows.
  3. Press Ctrl + Shift + N to open a new InPrivate window.
  4. Click the Settings and more menu (...) to the right of the toolbar and select More toolsDeveloper tools.
  5. Click Network.
  6. Ensure that Edge is recording. A red button indicates that a recording is already in progress. Otherwise, click Record network log.
  7. Visit the page and complete the steps that trigger the issue.
  8. When you're finished, click Stop recording network log.
  9. Click Export HAR (the down arrow icon) or press Ctrl + S to export the file as HAR.
  10. Save the HAR file.
From Wikipedia:

The HTTP Archive format, or HAR, is a JSON-formatted archive file format for logging of a web browser's interaction with a site. The common extension for these files is .har.

The specification for the HTTP Archive (HAR) format defines an archival format for HTTP transactions that can be used by a web browser to export detailed performance data about web pages it loads. The specification for this format is produced by the Web Performance Working Group of the World Wide Web Consortium (W3C). This document was never published by the Web Performance Working Group and has been abandoned.

Monday, February 12, 2024